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The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary, by Mark Sanborn
PDF Ebook The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary, by Mark Sanborn
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Meet Fred.In his powerful new book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile handling the mail – and sometimes watching over the houses – of the people on his route, treating everyone he meets as a friend. Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make a difference in the lives of those he serves.We’ve all encountered people like Fred in our lives. In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary – into the extraordinary. Sanborn, through stories about Fred and others like him, reveals the four basic principles that will help us bring fresh energy and creativity to our life and work: how to make a real difference everyday, how to become more successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself. By following these principles, and by learning from and teaching other “Freds,” you, too, can excel in your career and make your life extraodinary. As Mark Sanborn makes clear, each of us has the potential be a Fred.The Fred Factor shows you how.
Product details
Hardcover: 112 pages
Publisher: Currency; 1st edition (April 20, 2004)
Language: English
ISBN-10: 0385513518
ISBN-13: 978-0385513517
Product Dimensions:
5.2 x 0.6 x 7.8 inches
Shipping Weight: 4.8 ounces (View shipping rates and policies)
Average Customer Review:
4.6 out of 5 stars
412 customer reviews
Amazon Best Sellers Rank:
#12,602 in Books (See Top 100 in Books)
GREAT book for anything and anyone. It may be about customer service, but it is about life, living it well, success, ethics, conscientiousness - but done in a very "real" way - no lecturing, no "you shoulds," rather it inspires. I read it a long time ago and bought it again because it will probably be the required reading for my classes.
This book is an awesome reminder to not only be the best at what you do, but to love what you do without limits or hesitation. It’s heartwarming and will leave you feeling inspired and ready to put in extra effort both at work and at home. Personally I think it could have been shorter as it became a little redundant, but overall- great message!
This short book focuses on a mailman Mark Sanborn met, a man named Fred. When the author first met Fred, Fred took an effort to get to know his new customer, and find ways to do a better job as a mailman. This book about the value of doing a better job, how to build relationships, and why we should take initiative. In short by going the extra mile we'll have a better life, and others will benefit. It is a good book, and a short book. It is well written. The book is entertaining and at the same time makes many good points. The first of four sections covers how the author met Fred the mailman, and how very quickly the author realized that Fred was a superstar mail carrier. The basics of what a "Fred" is are explored, and then the author mentions sightings of other "Freds." The second section explains how you can become a Fred. Basically you need to build relationships with others so you know them well enough to then be able to be create, take initiative and make a difference. The third section gives pointers on how you can help others grow into being Freds. The basic steps are to:1) Find - how do you recognize a Fred2) Reward - how should Freds be rewarded3) Educate - how help people improve their Fredness4) Demonstrate - model the correct behavior The final section recounts the value and importance of being a Fred. This is a book worth reading. It provides a good reminder and motivation to go the extra mile and do a better job.
Every can be a Fred and everybody should read this book, whether they are aclerk at McDonald's or CFO of Chase bank. The author provides a profile ofpostman named Fred, who provides excellent customer service. I think everybody knows howto give excellent service, but I would argue that we are so wrapped up in ourown world that forget to provide the service that we know we can . The Fred Factor is alike an laconic e-mail reminder; it reminds us of something we should be doing.
This isn't a book about business etiquette. It is a book about building positive and effective relationships. In the me-me-me world, people are increasingly forgetting the important and influential relationships in their life.
Great book! Anyone wanting to get a reset or practical perspective on excellent customer service should read this. Makes a great gift for friends, family, co-workers. Transform your organization and get better with Fred!
This is one of those very wise yet simple and encouraging books about how to serve others uncommonly well in an ordinary seeming job. Fred, and ordinary postal carrier doing an extraordinary job right here in Denver serves as the focus of this exceptional true parable.I give this book as a gift of encouragement anytime I have the priviledge of being served well, whether it is the bank teller downstairs who finally cleared up the error in my account after several others failed, the waitress with the warm smile every morning at the all-inclusive resort in Costa Rica, or the insurance claims person who solved the problem for one of my clients. The book has encouraged me as well as I strive to serve my clients better. It is worth reading again and again.
This is a very short book: something like 113 pages with not a lot of page surface for words. It's one of those books that should really have been longer (to get your money's worth) but couldn't really be without distorting the clarity of the message.It is a quick and enjoyable read, and it has a lot of real life examples and ideas. Most of it is commonsense, but that doesn't mean it isn't useful. It is all about the excellent service that a mail carrier provides over his career, and why he chooses to go "above and beyond" all the time with his dedication.It reminds me a lot of another book called "Fish! A Remarkable Way to Boost Morale and Improve Results". We read both books for our workplace book-club and enjoyed both. Both were written by motivational speakers, and both try to work their way into a whole teaching program with awards and special terms and the like. Personally, I don't care for this type of commercialization, and I'm not about to go out calling people "Freds" or hand out "Fred" pins, but I darn well am going to look at the message of the book seriously and take it to heart.I recommend this as a book that will appeal to a lot of people because it is not intimidating (especially to non-readers) and because it is written in an easy conversational style. (I think it is a good book for reading clubs.)And finally, as one of my favorite lines in the book said (spoken by Abraham Lincoln) "Whatever you are, be a good one."
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